About
AI expertise, close to your business.
Zaigo brings operators and engineers together to put AI to work across research, client service, and everyday operations. We learn how your team works and build with its people, from the first assessment through delivery and handover.
Why Zaigo
The work behind useful AI.
Useful AI depends on understanding the business as well as the technology.
Research sits in documents. Client history lives in different systems. A decision depends on someone finding and checking the right information. The team knows how to make it work, but keeping it together takes time.
Putting AI into that process takes more than choosing a model. Someone needs to connect the data, understand the exceptions, and decide where a person should review the result.
We work across sectors, from professional services and education technology to food services and professional sports. The people doing the work help define what the system should do and how it should be used.
Our aim is a system your team understands and can rely on, with a clear business case and a practical plan for who runs it next.
Beliefs
What you can expect.
The principles behind our decisions, from the first conversation to handover.
- 01
Build toward daily use.
We define the production requirements early, then test one workflow with the people who will use it and measure the result.
- 02
Choose technology that fits.
We choose tools for the problem, the environment, and the people who will maintain them. Simpler software is often the right answer.
- 03
Work with the people using it.
The people using the system help shape the workflow. Testing and training use real tasks, including the judgment calls and exceptions that make the work difficult.
- 04
Make ownership clear.
Documentation, training, and an agreed support plan give your team a clear path to owning and maintaining the system.
The firm
A senior team, directly involved.
The people responsible for the work stay close to the people it serves.
Zaigo is a team of 20 senior operators, founded in 2024, with locations in New York City and Utah.
We bring operating experience and software delivery into the same engagement. Your business priorities guide the build, and the people doing the work stay involved through handover.
We agree responsibilities at the start so you know who owns the work and who to call.
What’s holding your business back?
A workflow ready for automation. An AI product you want to build. A problem that has sat on the roadmap for years. Let’s talk about what it would take to solve it.
Talk to Zaigo